FAQ

1. What payment methods do you accept?

Casa Design accepts Visa, credit cards, and debit cards. We also accept PayPal, Apple Pay, and Google Pay.

2. Do you ship internationally?

Yes, Casa Design ships worldwide. Shipping rates and delivery times depend on the destination country.

3. How long does delivery take?

Orders are processed within 1–3 business days. Standard international delivery typically takes 5–10 business days, depending on your location.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your shipment in real time.

5. Can I return or exchange an item?

Yes, returns are accepted within 14 days of delivery. Items must be unused, undamaged, and in their original packaging. Please contact Casa Design customer support before returning any item.

6. What if my order arrives damaged?

If your item arrives damaged or defective, please email us within 48 hours with photos of the item and packaging. We will offer a replacement or a refund.

7. Do you offer discounts or promotions?

Casa Design regularly offers seasonal promotions and exclusive discounts for newsletter subscribers.

8. Can I cancel or modify my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Contact us as soon as possible.

9. Are Casa Design products handmade?

Many of our home décor pieces are handcrafted by independent designers, while others are produced in small, high-quality batches. Every item is carefully selected to meet our quality standards.

10. How can I contact Casa Design?

You can reach our support team at casadesign331@gmail.com or through the contact form on our website. We usually respond within 24 hours.